L2 Support Specialist

 

Spectre IT (Malta) would like to invite applications for the role L2 Technical Support Specialist.

Duties

  • Data extraction analysis including strong SQL query writing
  • Managing and delivery of multiple issues simultaneously
  • Take responsibility for ensuring that issues are identified and dealt with to a predefined SLA
  • Identify opportunities for continuous IT improvement
  • Position will include some software development/scripting of related enhancements, supplemental systems, and/or support and manipulation of monitoring tools

Technical Skills & Experience

  • Previous experience in a Support position
  • A passion for problem solving
  • Excellence in customer service
  • Experience of the following would be beneficial; C#, Jira.
  • Capability of understanding and contributing to technical solutions and managing paths to resolution
  • Escalation management
  • Supporting the development and delivery of the overall business strategy
  • Working as part of a key business critical team across multiple geography’s
  • Driving all team members to deliver on time
  • Proven experience of delivering support in a structured environment
  • Comfortable with working with a limited supervision and taking the initiative

Personal Characteristics

  • Excellent attention to detail
  • Be able to work in a fast-paced work environment
  • Analytical with a questioning mind and keen interest in technology
  • Creative thinker and ability to think out of the box
  • Pragmatic and results driven
  • Strong initiative
  • Desire to self-learn, share knowledge and support others
  • Excellent communication skills with the ability to articulate in both technical and business terms
  • Tolerance of ambiguity
  • Must be a team player and be able to work within a local team and teams across multiple geography’s
  • Be able to adhere to company policies and procedures at all time
  • Strong analytical and troubleshooting skills are required
  • Possess a proven ability to work in cross-site and cross-functional teams and to multitask in an interrupt driven environment.

Check out our employee benefits here.


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